A High-Performance Customer Churn Prediction System Based on Self-Attention

Review on Prediction of Churn Customer Behavior

Customer Churn Prediction Based on BG / NBD Model

With the rapid development of information technology, most enterprises have built e-commerce platform, which promotes the revolution of operation mode. The focus of competition gradually becomes the customers rather than the products under the increasingly fierce market competition of the E-commerce model. Because of the non-contractual relationship between the customers and the e-commerce plat...

Time-sensitive Customer Churn Prediction based on PU Learning

With the fast development of Internet companies throughout the world, customer churn has become a serious concern. To better help the companies retain their customers, it is important to build a customer churn prediction model to identify the customers who are most likely to churn ahead of time. In this paper, we propose a Timesensitive Customer Churn Prediction (TCCP) framework based on Positi...

A Fuzzy Rule-Based Learning Algorithm for Customer Churn Prediction

Customer churn has emerged as a critical issue for Customer Relationship Management and customer retention in the telecommunications industry, thus churn prediction is necessary and valuable to retain the customers and reduce the losses. Recently rule-based classification methods designed transparently interpreting the classification results are preferable in customer churn prediction. However ...

A Survey on Customer Churn Prediction using Machine Learning Techniques

The fast expansion of the market in every sector is leading to superior subscriber base for service providers. Added competitors, novel and innovative business models and enhanced services are increasing the cost of customer acquisition. In such a fast set up, service providers have realized the importance of retaining the on-hand customers. It is therefore essential for the service providers t...